Shipping, Returns & Exchanges
At Mellow Acres Raw, we want to ensure that your shopping experience is as smooth and enjoyable as possible. Our shipping and return policies are designed to provide you with clarity and confidence when ordering our premium raw pet food. Please review the details below to understand how we handle shipping and returns.
Return & Exchange Policy
Shipping Policy
We offer reliable shipping options to ensure your pet's food arrives fresh and on time. Orders are typically processed within 1-3 business days, and you will receive a tracking number once your order has shipped. We strive to provide affordable shipping rates and free delivery for orders over a specified amount within our local delivery areas. Please note that delivery times may vary based on your location.
Return & Exchange Policy
Your satisfaction is our priority! If you are not completely satisfied with your purchase, we offer a return and exchange policy within 30 days of receipt. To initiate a return or exchange, please contact our customer service team for assistance. Products must be unused and in their original packaging for a full refund or exchange. We want you and your pet to be happy with your purchase, so don’t hesitate to reach out if you have any concerns!
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