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Frequently Asked Questions

At Mellow Acres Raw, we understand that choosing the right nutrition for your pet is a big decision. That’s why we’ve compiled a list of frequently asked questions to help you better understand our products and services. If you don’t find the answer you’re looking for, feel free to reach out to our team for further assistance!

  • What is raw pet food?
    Raw pet food consists of uncooked ingredients, including meat, bones, fruits, and vegetables, designed to mimic a dog’s natural diet.
  • Why should I choose raw food for my pet?
    Raw food can promote better digestion, healthier skin and coat, increased energy levels, and improved overall health by providing essential nutrients.
  • Is raw food safe for my dog?
    Yes, when handled and stored properly, raw food is safe for dogs. We adhere to strict quality control measures to ensure the safety of our products.
  • What ingredients do you use in your raw pet food?
    We use only high-quality, natural ingredients sourced from local farms, including fresh meats, vegetables, and supplements—no fillers or artificial additives.
  • How do I transition my pet to a raw diet?
    Gradually introduce raw food over 7-10 days by mixing it with your pet's current diet. Start with small amounts of raw food and slowly increase the portion while decreasing the kibble.
  • Can I mix raw food with kibble?
    While some pet owners do mix raw food with kibble, we recommend feeding them separately to avoid digestive issues.
  • How much raw food should I feed my dog?
    The amount varies based on your dog's weight, age, activity level, and health needs. A general guideline is 2-3% of your dog's body weight per day.
  • Are your products suitable for all dog breeds and sizes?
    Yes! Our diverse range of recipes caters to dogs of all breeds and sizes, ensuring they receive the nutrition they need.
  • Do you offer grain-free options?
    Yes, we provide grain-free recipes that focus on high-quality proteins and vegetables for dogs with grain sensitivities.
  • How do you ensure the quality of your ingredients?
    We partner with trusted local farms and conduct rigorous quality checks on every batch to ensure freshness and safety.
  • What are the benefits of adding supplements to my dog's diet?
    Supplements can provide additional nutrients that support joint health, digestion, skin health, and overall well-being.
  • How should I store raw pet food?
    Store raw pet food in the freezer until you're ready to use it. Once thawed, keep it in the refrigerator and use it within 3-4 days.
  • Do you offer delivery services?
    Yes! We offer convenient local delivery services in North Bay and surrounding areas for orders over a certain amount.
  • Can I return or exchange products if my pet doesn’t like them?
    We want you and your pet to be satisfied! If there’s an issue with your order or if your pet doesn’t like a product, please contact us for assistance.
  • How can I find out about new products and promotions?
    Subscribe to our newsletter or follow us on social media to stay updated on new products, promotions, and helpful tips!
  • What should I do if my dog has a food allergy?
    If your dog has a known allergy, consult with your veterinarian before introducing any new foods or supplements.
  • How can I contact customer support?
    You can reach our customer support team through our contact page or by emailing us directly at mellow.acres.homestead@gmail.com.
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